Join an innovative global tech company as a Business Support Analyst, with a permanent contract and full benefits!

We are actively seeking an experienced Business Support Analyst with a strong focus on implementation and configuration to join a global leader in advanced digital solutions for physical security and workforce management.

Based in Dilbeek, you will work on software implementation projects across various industries (retail, healthcare, public services, aviation), ensuring that solutions align with operational and strategic objectives and delivering continuous technical and functional support once deployed.

Your responsibilities :

Conduct process analysis and optimization, working closely with business stakeholders to capture functional requirements.
Lead implementation and onboarding projects, ensuring timely delivery and budget compliance.
Customize and adapt software functionalities based on operational needs and client feedback.
Act as the primary point of contact for post-deployment support, troubleshooting, and continuous process improvement.

Your profile :

University degree (Bachelor’s or Master’s), with a strong interest in IT
Minimum of 4 years of hands-on experience in implementing, configuring, and onboarding software solutions
Familiarity with ERP platforms such as SAP, Odoo, Oracle, Microsoft Dynamics, or equivalent.
Ability to translate business needs into technical and functional specifications
Strong project management skills and experience in end-to-end client support
Excellent command of English and Dutch; knowledge of French is considered an asset
Demonstrated leadership, interpersonal ease, and ability to engage effectively with stakeholders
Problem-solving and analytical skills

Our Offer :

A permanent contract within an innovative international company
A dynamic and supportive work environment, where collaboration and mutual respect are core values
An attractive salary package with numerous extra-legal benefits, including meal vouchers, eco vouchers, hospitalization insurance, group insurance, company car, remote work possibilities, and more
Extensive training opportunities from day one, along with real prospects for career development

Are you interested in this great opportunity? Don’t wait too long to apply! We are recruiting urgently and this position won’t remain open for long!

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Business Support Analyst